Assistant General Manager (Freight Forwarding)

Job description

Job Role: Assistant General Manager (Freight Forwarding)

Job Location: Dubai, U.A.E.

Job Description

Job Description:

  • Supervise daily operations, including the oversight of shipments, tracking deliveries, and resolution of any arising issues.
  • Ensure customer satisfaction by promptly providing accurate information and addressing concerns or complaints.
  • Collaborate with various departments, such as sales, finance, and operations, to ensure a seamless customer experience.
  • Analyze data to identify trends, enhance processes, and boost efficiency.
  • Train and manage staff to meet performance expectations and deliver exceptional customer service.
  • Cultivate and maintain robust relationships with existing clients and stakeholders.
  • Partner with the sales team to identify and pursue new business opportunities.
  • Prepare and deliver regular reports to senior management.
  • Expand the client base by prioritizing excellent client service and successfully securing new business.
  • Manage communication with international agents concerning bookings and negotiate handling fees and other origin costs.
  • Develop standardized operating procedures for various accounts.
  • Analyze sales statistics to aid in planning and sales activities.
  • Lead problem-solving efforts for any shipment issues and ensure timely updates to all relevant parties.
  • Enhance operational efficiency and reduce end-to-end delivery costs.
  • Identify and leverage financial opportunities that drive savings through gross margin initiatives.
  • Advocate for efficiency improvements, cost reduction measures, and assist in implementing changes within your scope of responsibility.
  • Manage and draft supplier contracts, negotiating and proposing agreements to maintain competitiveness in the market.


To know more about the role and apply, kindly send us your updated resume to [email protected]

Job Summary

  • Industry : Logistics & Supply Chain Management
  • No of vacancies : 1
  • Job type : Full Time
  • Location : Dubai,United Arab Emirates
  • Experience : 6 to 10
  • Driving License : Not required
  • Visa : To be provided by employer
  • Job code : JB815