Job description

Job Role: Senior Operations Executive/Supervisor

Job Location: Dubai, U.A.E.

Job Responsibilities:

Position Overview:
As a Senior Operations Executive specializing in shipping, freight, and
forwarding, you will play a crucial role in overseeing and managing the day-to-
day operations related to the movement of goods, cargo, and shipments. You
will be responsible for coordinating logistics activities, ensuring smooth and
efficient operations, and maintaining strong relationships with clients, vendors,
and other stakeholders. This position requires strong organizational skills,
attention to detail, and a deep understanding of the shipping and freight
industry.

Key Responsibilities:
Operations Management:

1. Oversee all aspects of shipping, freight, and forwarding operations, ensuring adherence to industry regulations, compliance, and company policies.
2. Coordinate and manage logistics activities, including cargo handling, documentation, customs clearance, and transportation.
3. Monitor and track shipments, ensuring timely delivery and resolving any issues or delays that may arise.
4. Collaborate with internal teams, such as sales, customer service, and warehousing, to ensure seamless coordination and effective communication.

Vendor and Client Management:

1. Establish and maintain strong relationships with shipping lines, freight forwarders, transporters, customs brokers, and other service providers.
2. Negotiate rates, contracts, and terms with vendors to optimize costs and service levels.
3. Regularly communicate with clients, addressing their inquiries, providing updates on shipments, and resolving any concerns or issues. 

Documentation and Compliance:

1. Ensure accurate and timely preparation of shipping documents, including bills of lading, customs forms, and insurance certificates.
2. Stay up to date with international shipping regulations, customs requirements, and trade compliance to ensure adherence and minimize risks.
3. Verify and review shipping documents, invoices, and financial transactions for accuracy and compliance.

Process Improvement and Optimization:

1. Identify areas for process improvement, cost reduction, and operational efficiency enhancement.
2. Develop and implement standardized operating procedures and best practices to streamline operations.
3. Utilize technology and software systems to improve tracking, reporting, and overall operational effectiveness.

Team Leadership and Training:

1. Provide leadership, guidance, and mentorship to the operations team, ensuring high level of motivation, productivity, and professionalism.
2. Conduct training sessions to enhance team member's knowledge of shipping, freight, and forwarding processes, industry trends, and compliance requirements.

Qualifications and Requirements:

1. Bachelor's degree.
2. Proven experience (typically 5+ years) in shipping, freight, and forwarding operations, preferably in a senior or supervisory role.
3. In-depth knowledge of international shipping procedures, freight forwarding, customs regulations, and trade compliance.
4. Strong understanding of shipping documentation, including bills of lading, commercial invoices, and customs forms.
5. Proficiency in using logistics and supply chain management software and tools.
6. Excellent communication and interpersonal skills, with the ability to build and maintain relationships with clients, vendors, and internal stakeholders.
7. Exceptional organizational skills, attention to detail, and the ability to multitask and prioritize effectively.
8. Problem-solving and decision-making abilities, with a proactive approach to identifying and resolving operational issues.
9. Leadership qualities, including the ability to motivate and inspire team members, delegate tasks, and foster a positive work environment.