Job description

Job Role: Assistant Manager WFM

Job Responsibilities:

• Ensure intraday and real-time management per SOPs, to best meet Service targets
• Work in collaboration with Planning and BI teams to ensure service delivery
• Coach and guide the WFM team and strive to continuously develop necessary knowledge & skills for self and the team
• Identify initiatives and process gaps as a thought partner to Operation leaders to support them in meeting their business objectives in line with the vision of the organization
• Deliver proactive strategic data analytics to business units on trends, improvement opportunities, etc through simulations and models

Mandate Requirements:

• Min. 5 years of experience in WFM or Dialer
• Exposure to Banking domain
• Proficient in MS Office tools (Outlook, Excel, PowerPoint, etc)
• Good knowledge of CMS Supervisor or Dialer and any WFM tools (IEX, Verint Impact 360 (Bluepumpkin), Genesys WFM, Aspect eWFM)
• Effective collaboration with the team and stakeholder

Benefits              :              free transportation + medical insurance + company visa + monthly incentives based on performance

Duration              :              Permanent role

For overseas candidates, we are also providing the below additional benefits:

• One-time relocation allowance of 15,000 AED
• Either a 30-days free hotel stay or a per diem amount of 22,500 AED
• One-way flight ticket from country of origin to Dubai, UAE

To learn more about the role and apply, kindly email your updated resume to: [email protected]