Assistant Manager – Call Centre & Complaints

Job specification

No of vacancies
: 1
Job Type
: Full Time
Experience
: 6 to 10 years
Job Code
: JB256
Expiry Date:
: December 30, 2017
Salary:
: TBD
Date of Joining (approx):
: November 01, 2017

Job summary

Functional area
: Insurance
Job Role
: To assist in call centre operations
Location
:United Arab Emirates

Job descriptions

     

    Job Description:

    ·   Maintains and improves call center operations by monitoring system performance - identifying and resolving problems

    ·   Setting and meeting performance targets for speed, efficiency, and quality;

    ·   Ensuring all relevant communications, records are updated and advising clients on products and services available;

    ·   Liaising with other departments and third parties to gather information and resolve issues/ complaints;

    ·   Maintaining up-to-date knowledge of industry developments and involvement within the networks;

    ·   Monitoring random calls to improve quality, minimize errors and track operative performance;

    ·   Reviewing the performance of staff, identifying training needs and planning training sessions;

    ·   Handling the most complex customer complaints or enquiries;