Senior IT Manager-Banking (UAE National)
IT Manager - Banking (UAE National)
1. Manage desktop support team to ensure that Level 2 IT issues related to bank users are resolved within agreed SLA
2. Manage procurement of IT hardware
3. Knowledge about different desktop operating systems.
4. Experience in managing projects
5. ITIL certified/trained
6. Experience in using and managing ITSM tools
7. Carried projects in the field of desktop virtualization
8. Setting SLA and KPI
Minimum of 5 years’ experience in the field of IT support and already a team leader managing teams.